Effective Date: May 01, 2025
At Albania Pro Rent, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, rent a vehicle, or contact us.
By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal information necessary to provide you with rental and related services. This may include:
Identification Information: Full name, date of birth, passport/ID number, driver’s license details
Contact Details: Email address, phone number, mailing/billing address
Payment Information: Credit/debit card details (processed securely via third-party providers)
Rental History: Past bookings, preferred vehicles, dates and locations
Website Usage Data: IP address, device type, browser information, location data, pages visited (via cookies)
2. How We Use Your Information
Your data is used to:
Process and manage vehicle rental bookings
Verify your identity and driving eligibility
Communicate with you about reservations, updates, and customer service
Issue invoices, payment confirmations, and legal documents
Improve our services, website experience, and customer support
Comply with legal obligations and prevent fraud
We may also use your data (with your consent) to send promotional offers, newsletters, or updates.
3. Legal Basis for Processing
We process your data based on the following legal grounds:
Contractual necessity: To fulfill the rental agreement or pre-contractual requests
Legal obligation: To comply with tax, insurance, and transportation laws in Albania
Legitimate interest: To improve our services and prevent misuse
Consent: For marketing communications (you may opt out at any time)
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share it with:
Authorized third parties (e.g., payment processors, insurance providers) for rental operations
Law enforcement or government authorities, if required by law
Service providers (e.g., IT, website hosting, cloud storage) under strict confidentiality agreements
All third parties are required to respect your data and process it in accordance with applicable data protection laws.
5. Data Retention
We retain your data only as long as necessary for:
The duration of the rental and associated administrative tasks
Legal, tax, or regulatory obligations (typically up to 5 years)
Customer service follow-ups and dispute resolution
When data is no longer needed, we securely delete or anonymize it.
6. Your Data Rights
As a data subject, you have the right to:
Access the personal data we hold about you
Correct inaccurate or outdated information
Delete your data, where legally permissible
Object to certain types of processing, such as direct marketing
Withdraw consent for marketing at any time
Request data portability, where applicable
To exercise your rights, contact us at [privacy@albaniaprorent.com]. We may request proof of identity for security purposes.
7. Security Measures
We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, loss, or misuse. This includes:
SSL encryption on our website
Secure servers and restricted access to data
Staff training on data protection practices
However, no system is 100% secure, and we encourage users to protect their own devices and passwords.
8. Cookies and Website Analytics
Our website uses cookies to enhance user experience and analyze site traffic. By using our site, you agree to the use of cookies in accordance with our [Cookie Policy].
You can manage or disable cookies through your browser settings.
9. International Data Transfers
If we process data outside of Albania or the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with a new effective date. We encourage you to review it periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact:
Albania Pro Rent
Email: [albaniaprorental@gmail.com]
Phone: [+355 68 45 78 986]
Office: Rruga Kodra e Diellit 1, Tiranë, Shqipëri